We work alongside the Client in correctly implementing Patient Relationship Management (PRM) solutions. We study the patient relationship processes and take account of the complexity of the systems adopted. Our assistance covers the contractual, data protection and IT security aspects of managing communications and health data. In particular, we oversee the management of contact channels and promotional communications, the proper collection of consent, user profiling and segmentation, data retention periods and the relationships with the technology suppliers involved.
Our support accompanies the Client from the design of the solution through to its operation.